Find your product manual
To locate your product manual, find your product ID, and enter it into the search bar below. This will access your product page, and the product downloads can be found at the bottom of the page.
Explore below advice and support for your cooling products
Get the most from your Hisense products with our dedicated support pages.
Find everything you need to know about your Hisense Cooling appliances right here.
Search product manuals, specific FAQs, help guides, videos, links to the warranty websites and ordering spare parts.
To locate your product manual, find your product ID, and enter it into the search bar below. This will access your product page, and the product downloads can be found at the bottom of the page.
The serial number is a 23 character code made up of letters and numbers and will be written under a barcode on a small white sticker, located in one of two places:
• Inside the fridge section on the left hand side wall behind the crisper drawer
• On the back of the product (outside)
A small number of models will have a 12 character serial number starting “CNK…” on a product description label inside the fridge behind the crisper drawer
To register your product please visit Hisense Warranty.
The internal fan and compressor will generate noise. This is completely normal.
Check if the fridge is level, adjust the feet if not. Be sure there is enough clearance between the wall / skirting board and the fridge. The product’s noise level is indicated on the energy label provided.
Yes, of course, if you’re still experiencing problems with your product, one of our after-sales support team at JTM would be more than happy to help.
Hisense Service Call Number 0191 346 0087
At times the units can reach up to 40℃ or more, this depends on the running rate of the compressor.
An overheat thermostat is fitted for safety in the event of compressor overheating.
Avoid leaving the refrigeration door open for long periods of time, making sure there is enough ventilation space between the wall and product. For further information, please refer to the user manual.
If the side of the unit reaches extremely high temperatures such as 80℃, please call our service line for help on 0191 387 0804.